Return & Refund Policy

At SurplusStorie, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

We accept returns under the following conditions:

Return request is raised within 7 days of delivery
Item is unused, unwashed, and unaltered
Item is in its original packaging with all tags intact
Item is not from our sale or clearance category (final sale items are non-returnable)

Non-Returnable Items

Items marked as “Final Sale” or “Non-Returnable”
Innerwear, accessories, or items for hygiene reasons
Items damaged due to customer misuse

How to Initiate a Return

Email us at support@surplusstorie.com with your order number and reason for return
Attach photos of the item if it is damaged or defective
Our team will review and respond within 2–3 business days
Once approved, we’ll share the return shipping instructions

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method
Shipping charges are non-refundable unless the return is due to our error

Exchanges

We offer exchanges for size or colour where stock is available. Please mention your preferred exchange item when initiating the return request.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.