Shipping policy

Shipping Policy

At SurplusStorie, we are committed to delivering your orders quickly and securely.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing may take slightly longer.

Shipping Times

Estimated delivery times are:

Domestic: 3–7 business days
International: 7–21 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the selected shipping method. Any free shipping promotions will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available) so you can monitor your shipment.

Delays

We are not responsible for delays caused by:

Weather conditions
Customs clearance
Carrier issues
Incorrect or incomplete shipping addresses

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue.