Track Your Order
Want to know where your order is? We’ve got you covered. Use the information below to track your shipment in real time.
How to Track
- Check your order confirmation email for your tracking number and courier details
- Click the tracking link in the email, or visit the courier’s website directly
- Enter your tracking number to see the latest status of your delivery
Didn’t Receive a Tracking Email?
Tracking details are sent once your order has been dispatched, usually within 1–2 business days of placing your order. Please also check your spam or junk folder.
If you still haven’t received tracking information after 3 business days, please contact us with your order number and we’ll look into it right away.
Estimated Delivery Times
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days (where available)
Please note that delivery timelines are estimates and may vary due to courier delays, public holidays, or high-demand periods.
Order Not Arrived?
If your order hasn’t arrived within the estimated timeframe, please reach out to us at support@surplusstorie.com with your order number. We’ll coordinate with our courier partner to resolve the issue as quickly as possible.
Need More Help?
Visit our FAQ page for answers to common shipping questions, or contact our support team directly.